Refund Policy

Last updated: April 16, 2026

This Refund Policy explains how refunds, cancellations, and withdrawal requests are handled for purchases made through reasoning-test.eu.

1. General policy

We sell digital access to an online test preparation platform. Because this is a digital service, refund eligibility may depend on whether access has already been granted and used.

2. Before access is activated

If you purchased access and the service has not yet been activated for your account, you may contact us to request cancellation and a refund.

3. After access is activated

Once premium access has been activated and the digital service has begun, refunds are generally not offered except where required by applicable consumer law or where we decide otherwise at our discretion.

4. Duplicate or incorrect charges

If you were charged more than once by mistake or experienced a technical billing issue, contact us and we will review the case promptly.

5. Legal rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law, including rights relating to withdrawal, cancellation, or lack of conformity of digital content or digital services.

6. How to request a refund

Send your request to contact@reasoning-test.eu and include:

• the email address used for the purchase;
• the date of the purchase;
• a short description of the issue.

7. Processing time

We aim to review refund requests within a reasonable time and respond by email.